Online commerce is "getting healthier" before our eyes
26 october
# Market News
According to the results of the II quarter of 2023, the health index of Russian business in the field of e-commerce increased by 6% year-on-year, according to an analytical report prepared by the Calltouch platform, Tochka Bank, an online recruiting platform HH.ru .
Microenterprises feel the best in the small business segment. Their "health index" was 53 points, which is 12% more compared to the same period last year. The situation is somewhat worse for medium–sized companies: their "health index" has decreased by 11 to 39 points.
The increase in the volume of online commerce and the gradual "flow" of sales from offline to online platforms is a steady trend in recent years. According to forecasts, by the end of the year, sales in the e-commerce niche will reach 7.4 trillion rubles. In the second quarter of 2023, the turnover of SMEs in the field of online commerce increased by 63%, which is largely due to the rapid development of marketplaces and their popularity among the population.
The explosive growth of e-commerce in recent years has been explained by the attraction of new users. Now the opportunity to multiply the number of unique visitors is decreasing, so online stores are starting to use other ways to increase profits: increasing the average receipt, the appearance of new categories of goods and even services on sale," commented the head of customer experience at Calltouch
